Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
Job Description:
We are seeking a dedicated and experienced Customer Service Manager to join our dynamic team in the fitness industry. The ideal candidate will have a passion for health and wellness, excellent communication skills, and a strong commitment to providing exceptional customer service.
Responsibilities:
- Oversee and lead the customer service team to ensure a positive customer experience
- Develop and implement customer service policies and procedures
- Train and coach customer service representatives on product knowledge and service standards
- Handle escalated customer inquiries and complaints with professionalism and efficiency
- Monitor and analyze customer service metrics to identify areas for improvement
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction
- Stay informed about industry trends and customer preferences to enhance service offerings
Qualifications:
- Proven experience as a Customer Service Manager in the fitness or related industry
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Knowledge of fitness products and services
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with customer relationship management (CRM) software is a plus
Requirements:
- Bachelor's degree in business, marketing, or a related field
Compensation: $36,000.00 - $42,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EXCITED TO JOIN A GROWING, INSPIRED TEAM?
Texas Family Fitness is committed to our health club members & team members, providing a healthy outlet for families. When a new member chooses one of our clubs they are putting their fitness experience in our hands. Our team members are vital to this relationship, and their passion for fitness is what fuels the ability to change people’s lives for the better.
We are growing and looking for enthusiastic & motivated people who like to work hard and have fun! Do you like helping people reach their health & fitness goals? Do you like helping families stay fit together? If you think you’re ready to join a winning team, take the next step and join our fitness family.
Texas Family Fitness provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
WHY WORK AT TEXAS FAMILY FITNESS?
WHY WORK AT TEXAS FAMILY FITNESS?
Working at Texas Family Fitness is an unparalleled experience, setting itself apart from any other gym environment in several distinctive ways.
- Community-centric Approach: At Texas Family Fitness, it's not just about memberships and workouts; it's about fostering a sense of belonging and community. Employees are encouraged to build genuine connections with members, creating a supportive and inclusive atmosphere where everyone feels valued and motivated to reach their fitness goals.
- Family-Focused Culture: True to its name, Texas Family Fitness prioritizes family values in everything it does. Whether it's providing childcare services, hosting family-friendly events, or offering specialized programs for all ages and fitness levels, the focus remains on catering to the diverse needs of families, making it a unique and welcoming space for everyone.
- Innovative Facilities and Programs: From state-of-the-art equipment to innovative fitness classes and personalized training sessions, Texas Family Fitness is committed to staying ahead of the curve. Employees have access to cutting-edge resources and ongoing training opportunities, ensuring they can deliver top-notch experiences that keep members engaged and coming back for more.
- Emphasis on Personal Growth: Texas Family Fitness isn't just a place to work; it's a platform for personal and professional growth. Whether you're a seasoned fitness enthusiast or just starting your career in the industry, there are ample opportunities for advancement, skill development, and leadership roles within the organization.
- Community Engagement Initiatives: Beyond the gym floor, Texas Family Fitness is deeply invested in giving back to the community. Through various outreach programs specific to our NTX area, charity events, and partnerships with local organizations, employees have the chance to make a meaningful impact beyond their day-to-day responsibilities, fostering a sense of pride and fulfillment in their work.
Texas Family Fitness is more than just a job - it's a rewarding journey fueled by a passion for fitness, a commitment to community, and a dedication to helping others live healthier, happier lives.
TEXAS FAMILY FITNESS PERKS AND BENEFITS:
TEXAS FAMILY FITNESS PERKS AND BENEFITS:
- Work with and around kind, unique and fun team members
- Free gym membership to all Texas Family Fitness locations
- Flexible Hours
- Professional training and growth opportunities
- Discounts through vendor partners
- Discount on all retail purchases
- Medical, Dental, Vision and other supplemental insurance
- 401k
GROWTH OPPORTUNITIES ARE AVAILABLE:
Texas Family Fitness offers a diverse array of job opportunities across various areas, each playing a crucial role in delivering exceptional experiences to our members and fostering a thriving community of health and wellness. Here's a glimpse into some of the key job opportunities and their areas within Texas Family Fitness:
- Fitness Instructors and Personal Trainers: These professionals are the heartbeat of our fitness programs, leading dynamic classes, conducting personalized training sessions, and inspiring members to achieve their fitness goals. Opportunities abound for certified instructors and trainers with expertise in disciplines such as HIIT, yoga, strength training, and more.
- Member Services and Front Desk Staff: The front desk team serves as the welcoming face of Texas Family Fitness, providing exceptional customer service, managing memberships, and ensuring smooth operations at our facilities. Opportunities exist for energetic individuals with strong communication skills and a passion for helping others.
- Childcare Providers: Texas Family Fitness recognizes the importance of supporting families in their fitness journey by offering onsite childcare services. Childcare providers play a vital role in creating a safe and nurturing environment for children while their parents focus on their workouts. Opportunities are available for childcare professionals with a love for working with children and ensuring their well-being. Read more about our Kid's Club here.
- Group Fitness Instructors: These individuals are the heartbeat of the gym and give members a diverse experience. Opportunities are ideal for individuals with a passion for fitness and a knack for creating dynamic class experiences. Check out our website for the Group Fitness classes that are offered.
- Management and Leadership Roles: Texas Family Fitness offers opportunities for career advancement and leadership development across all areas of the organization. From department managers to regional directors, these roles involve overseeing operations, driving strategic initiatives, and cultivating a positive work culture.
- Corporate Positions: In addition to roles within our fitness centers, Texas Family Fitness also offers opportunities for professionals in areas such as marketing, human resources, finance, and IT at our corporate offices.
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Competitive Compensation
Flexible Schedules
Child Care Provided
Free Gym Membership