Assistant Manager Kannapolis

Assistant Manager

Full Time • Kannapolis
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
     
    • Assist in scheduling and supervising staff.
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    • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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    • Assist in resolving or escalating employee issues or concerns.
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  • Involved in all front desk related activities including:
     
    • Answer phones in a friendly manner and assist callers with a variety of questions.
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    • Check members into the system.
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    • New member sign-up.
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    • Take prospective members on tours.
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    • Facilitate all member requests, issues and questions.
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  • Assist in overseeing cleanliness and maintenance of facility.
  • Assist in ordering of supplies using specific budget based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.
Compensation: $15.00 - $25.00 per hour




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WHY SHOULD YOU JOIN THE WOA TEAM?

Paid Training and ongoing Education programs both onsite and/or at our regional training centers.
Great opportunity for advancement with a passionate, rapidly growing brand.
The opportunity to be a part of something bigger than yourself.