Front Desk Attendant
West Frisco/Little Elm - 6228
Front Desk Attendant
Part Time • West Frisco/Little Elm - 6228
Overview:
As the Front Desk Attendant at Texas Family Fitness, you are the face of our club, playing a crucial role in creating a positive and welcoming environment. You will be responsible for ensuring an exceptional guest experience, serving as an Ambassador of Texas Family Fitness, and providing knowledgeable support on all aspects of club operations. This role requires you to manage customer communications and issues from initial contact through to resolution.
Key Responsibilities:
Customer Service Excellence:
- Provide outstanding customer service, consistently exceeding member and guest expectations.
- Greet every member and guest promptly, ensuring each person feels welcomed as part of the Texas Family Fitness community.
- Handle inquiries by phone and in person with detailed knowledge of memberships and services.
- Address and resolve guest complaints in a professional and courteous manner.
- Maintain the security of retail and concession areas.
- Ensure the lobby is clean, organized, and presents a family-friendly, professional atmosphere.
- Keep the front desk attended at all times.
Membership Management:
- Promptly check in every member and guest upon arrival and offer a friendly farewell as they leave.
- Ensure children are accompanied by an adult member and safely escorted to the Kids Club.
- Confirm appointments, assist with referrals, and process membership cancellations.
- Promote and up-sell family memberships while focusing on member retention.
Account Management:
- Maintain confidentiality of all member and guest records.
- Update contact information as needed and accurately collect and post member balances.
- Verify and update account information, including credit card details, to ensure records are current.
Requirements:
- Education: High School diploma completed or in progress.
- Experience: Prior customer service experience is highly desired, though training will be provided for the right candidate.
- Personality: Personable, enthusiastic, optimistic, and outgoing.
- Attitude: Positive with a collaborative team-player mindset.
- Flexibility: Ability to work a flexible schedule, including weekends and holidays.
- Skills: Ability to thrive in a fast-paced environment and multitask effectively.
- Technical Skills: Proficiency with basic computer applications.
- Stability: Consistent work or school history.
- Communication: Excellent oral and written communication skills.
- Passion: A genuine passion for health and fitness.
Compensación: $11.00 - $15.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
EXCITED TO JOIN A GROWING, INSPIRED TEAM?
Texas Family Fitness is committed to our health club members & team members, providing a healthy outlet for families. When a new member chooses one of our clubs they are putting their fitness experience in our hands. Our team members are vital to this relationship, and their passion for fitness is what fuels the ability to change people’s lives for the better.
We are growing and looking for enthusiastic & motivated people who like to work hard and have fun! Do you like helping people reach their health & fitness goals? Do you like helping families stay fit together? If you think you’re ready to join a winning team, take the next step and join our fitness family.
Texas Family Fitness provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
WHY WORK AT TEXAS FAMILY FITNESS?
WHY WORK AT TEXAS FAMILY FITNESS?
Working at Texas Family Fitness is an unparalleled experience, setting itself apart from any other gym environment in several distinctive ways.
- Community-centric Approach: At Texas Family Fitness, it's not just about memberships and workouts; it's about fostering a sense of belonging and community. Employees are encouraged to build genuine connections with members, creating a supportive and inclusive atmosphere where everyone feels valued and motivated to reach their fitness goals.
- Family-Focused Culture: True to its name, Texas Family Fitness prioritizes family values in everything it does. Whether it's providing childcare services, hosting family-friendly events, or offering specialized programs for all ages and fitness levels, the focus remains on catering to the diverse needs of families, making it a unique and welcoming space for everyone.
- Innovative Facilities and Programs: From state-of-the-art equipment to innovative fitness classes and personalized training sessions, Texas Family Fitness is committed to staying ahead of the curve. Employees have access to cutting-edge resources and ongoing training opportunities, ensuring they can deliver top-notch experiences that keep members engaged and coming back for more.
- Emphasis on Personal Growth: Texas Family Fitness isn't just a place to work; it's a platform for personal and professional growth. Whether you're a seasoned fitness enthusiast or just starting your career in the industry, there are ample opportunities for advancement, skill development, and leadership roles within the organization.
- Community Engagement Initiatives: Beyond the gym floor, Texas Family Fitness is deeply invested in giving back to the community. Through various outreach programs specific to our NTX area, charity events, and partnerships with local organizations, employees have the chance to make a meaningful impact beyond their day-to-day responsibilities, fostering a sense of pride and fulfillment in their work.
Texas Family Fitness is more than just a job - it's a rewarding journey fueled by a passion for fitness, a commitment to community, and a dedication to helping others live healthier, happier lives.
TEXAS FAMILY FITNESS PERKS AND BENEFITS:
TEXAS FAMILY FITNESS PERKS AND BENEFITS:
- Work with and around kind, unique and fun team members
- Free gym membership to all Texas Family Fitness locations
- Flexible Hours
- Professional training and growth opportunities
- Discounts through vendor partners
- Discount on all retail purchases
- Medical, Dental, Vision and other supplemental insurance
- 401k
GROWTH OPPORTUNITIES ARE AVAILABLE:
Texas Family Fitness offers a diverse array of job opportunities across various areas, each playing a crucial role in delivering exceptional experiences to our members and fostering a thriving community of health and wellness. Here's a glimpse into some of the key job opportunities and their areas within Texas Family Fitness:
- Fitness Instructors and Personal Trainers: These professionals are the heartbeat of our fitness programs, leading dynamic classes, conducting personalized training sessions, and inspiring members to achieve their fitness goals. Opportunities abound for certified instructors and trainers with expertise in disciplines such as HIIT, yoga, strength training, and more.
- Member Services and Front Desk Staff: The front desk team serves as the welcoming face of Texas Family Fitness, providing exceptional customer service, managing memberships, and ensuring smooth operations at our facilities. Opportunities exist for energetic individuals with strong communication skills and a passion for helping others.
- Childcare Providers: Texas Family Fitness recognizes the importance of supporting families in their fitness journey by offering onsite childcare services. Childcare providers play a vital role in creating a safe and nurturing environment for children while their parents focus on their workouts. Opportunities are available for childcare professionals with a love for working with children and ensuring their well-being. Read more about our Kid's Club here.
- Group Fitness Instructors: These individuals are the heartbeat of the gym and give members a diverse experience. Opportunities are ideal for individuals with a passion for fitness and a knack for creating dynamic class experiences. Check out our website for the Group Fitness classes that are offered.
- Management and Leadership Roles: Texas Family Fitness offers opportunities for career advancement and leadership development across all areas of the organization. From department managers to regional directors, these roles involve overseeing operations, driving strategic initiatives, and cultivating a positive work culture.
- Corporate Positions: In addition to roles within our fitness centers, Texas Family Fitness also offers opportunities for professionals in areas such as marketing, human resources, finance, and IT at our corporate offices.
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Competitive Compensation
Flexible Schedules
Child Care Provided
Free Gym Membership